Should you need to cancel or reschedule, please notify us at least 24 hours in advance.
Any cancellations with less than 24 hours of notice are subject to a cancelation fee amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an "on call" status and can have travelled to the spa specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue.
When you schedule your appointment with us, you are agreeing to these policies.
All services require a credit card, gift certificate, or non-refundable deposit to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. Your credit card or gift certificate will not be billed unless there is a cancellation or no show. If you choose a deposit to secure your reservation, your deposit will be used toward your total. Upon checkout guests may choose their method of payment.
We ask that you please arrive 10-15 minutes prior to your appointment time. You will have paperwork to fill out before your treatment.
We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly.
If you are 15 minutes late or longer to your appointment and you have not contacted us to let us know you are running late, you will have to reschedule your appointment for another time. Your deposit will not be refunded.
Thank you for understanding and respecting our policies.